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Helly Hansen Reviews

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Overall Rating

4.0
14 Reviews
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About Helly Hansen

Hellyhansen.com is the official online store for Helly Hansen, a brand that offers outdoor clothing for activities such as hiking, skiing, and sailing. The website provides a wide range of products and services. Customers can shop for their desired products, get information about technology or performance of the products, and even get help with any order or exchange/return queries.

The website also offers a Customer Care team that assists with any questions regarding the products, technology, or performance questions, and even helps with order or exchange/return queries. Customers can start a return or exchange process within 30 days of receiving their product.

For any warranty claims or product-related questions, customers can visit the Warranty and Product Feedback page. All Helly Hansen garments and footwear are warranted to the original owner against defects in materials and workmanship. If any product fails due to a manufacturing defect within one year of purchase, Helly Hansen provides account credit or offers a replacement item.

In addition, the website provides Washing Instructions for customers who would like to know more about how to apply the appropriate aftercare to their Helly Hansen product. Customers can also sign up to receive Helly Hansen news, promotions, and other online content.

Please note that purchases from unauthorized dealers, even of otherwise “new” products from the company, void warranty protection. Always follow the care instructions supplied inside the product.

Helly Hansen Pros & Cons

Pros of Helly Hansen:

  • Technical Performance: Helly Hansen offers high-quality, technically advanced outdoor gear, including waterproof and breathable membranes like HELLY TECH fabric technology.
  • Durability: Their products are designed with durability in mind, featuring taped seams and durable water repellency treatment.
  • Versatility: Helly Hansen caters to various outdoor activities such as skiing, hiking, and sailing, making their gear versatile for different needs.
  • Affordability: Helly Hansen products are often priced lower than those of competitors like Arcteryx and Mammut, making them a more affordable option without compromising on quality.
  • Customer Reviews: Many customers praise the comfort, warmth, and style of Helly Hansen products, with some noting excellent customer service.

Cons of Helly Hansen:

  • Zipper Issues: Some users have reported problems with zippers breaking, which can lead to warranty issues.
  • Comfort Trade-Off: Some products, like the Loke Shell Jacket, have a vinyl-like texture that can be uncomfortable in direct contact with the skin.
  • Limited Insulation: Certain products, such as the Fremont Boot, may lack adequate insulation for extreme cold temperatures.
  • Warranty Concerns: There have been instances where customers have had trouble getting their products replaced under the lifetime warranty due to manufacturing defects.

Overall: Helly Hansen offers reliable, durable, and versatile outdoor gear at competitive prices. However, some products may have comfort trade-offs, and there have been issues with warranty claims.

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Helly Hansen Customer Reviews (14)

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Feb 11, 2023
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Feb 7, 2023

Helly Hansen Customer’s Q&A

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Helly Hansen Features and Benefits

Key Features and Benefits of Helly Hansen Products:

  1. Waterproof and Breathable Technology:

    • HELLY TECH Professional: Ensures waterproof and breathable performance, keeping you dry in wet and snowy conditions.
  2. Insulation:

    • LIFALOFT™ Insulation: Provides excellent heat retention without adding bulk, ideal for winter sports and everyday wear.
    • PrimaLoft Insulation: Offers efficient warmth without compromising on flexibility, suitable for sub-zero temperatures.
  3. Moisture Management:

    • LIFA® Technology: Efficiently manages moisture, wicking away sweat to keep you dry and comfortable.
  4. Comfort and Versatility:

    • 2-in-1 Design: The base layer hoodie features a built-in hood that can be worn as a standalone layer or under other clothing, enhancing adaptability.
    • Flatlock Seams: Contributes to a comfortable fit without chafing, ensuring freedom of movement.
  5. Safety and Functionality:

    • Adjustable Hood: Helmet-compatible hoods with neon brims for visibility, often featuring LIFE POCKET +™ technology to preserve phone battery in cold conditions.
    • Powder Skirt and Wrist Gaiters: Provides additional warmth and protection from snow and cold air.
  6. Durability and Quality:

    • High-Quality Materials: Built to last, Helly Hansen products are made with durable materials that withstand harsh conditions.
  7. Certifications:

    • Industry Standards: Meets safety standards such as EN ISO 20471 for high visibility, EN 343 for waterproof and breathable, and EN 61482-1-2 for arc and flame resistance.
  8. Sustainability:

    • Bluesign Certification: Contains Ocean Bound recycled materials, sourced within 50km of a coastline or main waterway in regions at risk of plastic pollution.

These features and benefits highlight Helly Hansen's commitment to providing high-performance, durable, and comfortable outdoor gear.

Helly Hansen Pricing

Helly Hansen offers a variety of products, including men's jackets, with prices ranging from $300.00 for the Men's Gravity Insulated Ski Jacket to various color options for the Men's Sogn Tinden Shell Jacket priced at $453, $301, and $990 for different colors. Additionally, there are sales with up to 50% off on select items.

What payment methods does Helly Hansen accept?

Helly Hansen accepts the following payment methods: Visa, Mastercard, American Express, and Visa Electron. Please note that available payment methods may vary depending on the region. It's always a good idea to check the official Helly Hansen website for the most accurate and up-to-date information.

Helly Hansen FAQs

FAQ

Helly Hansen Alternatives

Here are the top 10 alternatives to hellyhansen.com:

  1. Norrøna: A brand similar to Helly Hansen that offers a range of outdoor products. The brand is not only focused on functionality but also on sustainability. It was founded in Norway in 1929 and has been producing high-quality outdoor gear for over 90 years.

  2. Bergans of Norway: Has a long history of innovation in the outdoor market since its founding in 1908. They have been credited with the invention of the modern backpack, which was used in famous expeditions by polar explorers like Amundsen.

  3. Patagonia: A well-known outdoor brand based in Ventura, California, USA. Established in 1973 by Yvon Chouinard, a rock climber, the brand is recognized for its minimalist designs and focus on environmental sustainability.

  4. Haglöfs

  5. The North Face

  6. Mammut

  7. 66°North

  8. Jack Wolfskin

  9. Columbia Sportswear

  10. Fjällräven

Each of these brands offers a wide range of products for various outdoor activities, including jackets, pants, backpacks, and accessories. They are known for their innovative designs and use of high-quality materials, which make their products durable and long-lasting. Prices vary across these brands, but they are all committed to sustainability and the use of recycled materials in their products.

FAQ

How To Open A Helly Hansen Account?

To open an account on hellyhansen.com, follow these steps:

  1. Visit the hellyhansen.com website.
  2. Locate and click on the "Account" or "Login" button, usually found at the top right corner of the homepage.
  3. Click on the "Create an Account" button.
  4. Fill in the required fields with your personal information. This typically includes your name, email address, and a password.
  5. Click on the "Submit" or "Create Account" button to complete the process.

After creating an account, you can enjoy benefits such as faster checkout, the ability to save more than one address, and the ability to track orders. Remember to keep your login details secure for future use. If you encounter any issues, customer service is available to assist you.

FAQ

What is the cost of standard shipping at Helly Hansen?

The cost of standard shipping for United States customers is $10.00 USD.
FAQ

Is express shipping currently available at Helly Hansen?

No, express shipping is currently unavailable at Helly Hansen.
FAQ

How long is the return policy for Helly Hansen products?

Helly Hansen offers a 90-day free return policy for their products.
FAQ

What items are eligible for return or exchange at Helly Hansen?

The product must be unused and remain in its original condition with tags still attached to be eligible for return or exchange.
FAQ

What are the key features of Helly Hansen rain jackets?

Helly Hansen rain jackets are designed with outdoor performance and durability in mind. Key features include HELLY TECH® fabric technology, which ensures waterproof and breathable protection. This technology is complemented by taped seams and durable water repellency treatment for enhanced weather resistance. Jackets typically have a 2-layer construction or more, with some advanced models boasting up to 5 layers for extreme conditions. Additional features often found are adjustable hoods and hems, zipped hand pockets, and elastic cuffs for a secure and functional fit. The brand's unique H2Flow ventilation system regulates body temperature, providing comfort during various levels of activity. These features collectively make Helly Hansen rain jackets a reliable choice for protection against the elements.

FAQ

Are there any ongoing promotions or discounts on Hellyhansen.com?

Hellyhansen.com is currently offering a range of promotions and discounts. Customers can enjoy up to 50% off on select men's and women's jackets, including styles like the Men's Odin 9 Worlds 2.0 Outdoor Shell Jacket and the Women's Motionista Infinity Ski Jacket. There are also special discounts for students and professionals, with the opportunity to purchase products at a reduced price. Additionally, free shipping is available on orders over a certain amount. Those interested in these deals can sign up for the newsletter to receive the latest news and promotions directly. It's a great time to take advantage of these offers to gear up for outdoor adventures.

FAQ

Hellyhansen.com Return Policy?

At Helly Hansen, a 30-day free return policy is offered. If not satisfied with a product, it can be returned or exchanged within 30 days. The product must not be used and remain in its original condition with tags still attached. Exchange orders will ship as soon as the return has been received and processed by the warehouse. Shipping charges are not refunded. Lifa Face Masks are not eligible for returns.

To register a return, a pre-paid UPS return label is provided at the end of the return registration process. If a Purolator return label is preferred, contact can be made at support.ca.en@hellyhansen.com after registering the return. Return labels for other carriers or reimbursement for return postage paid are not provided if living outside the UPS or Purolator service areas.

For shipping, Helly Hansen offers free standard shipping on orders over $99. All orders will be delivered within 3-5 business days. Returns are always free if using the shipping label provided at the end of the registration process. If the return label is missing or lost, Customer Care can be contacted. Helly Hansen reserves the right to deduct a reasonable amount if the product is damaged or used, if the product is missing, or if the return is incomplete (e.g. missing packaging, labels or other related articles).

FAQ

About Hellyhansen.com Popular Products and Services?

Hellyhansen.com is a trusted platform for outdoor clothing, established since 1877. The site offers a wide range of products for various outdoor activities such as hiking, skiing, and sailing. Some of the popular categories include sailing must-haves, hiking jackets, and hiking footwear. The gear is designed for protection during outdoor adventures, from skiing the slopes to sailing the Great Lakes to hiking the Appalachian trail.

In the men's section, popular items include the Berge Viking 2 Sneakers, HH Tech T-Shirt, and Ahiga V4 HP Sneakers. For women, the Lisburn Insulated Coat and Seven J Rain Jacket are among the favorites. The site also offers items for kids and juniors.

In addition to clothing, Hellyhansen.com provides accessories such as the Business Beanie and Long Sailing Gloves. They also offer luggage solutions like the Sport Expedition Trolley in different sizes.

The site frequently updates its collection with new arrivals, ensuring customers have access to the latest outdoor gear. Fast delivery and free returns are additional services provided by Hellyhansen.com. Customers can also sign up to receive news, promotions, and other online content from Helly Hansen.

FAQ

About Hellyhansen.com Prices and Cost?

Hellyhansen.com offers a wide range of products with varying prices. For instance, the Men’s Swift Infinity Insulated Ski Jacket is priced at $250.00, down from its original price of $525.00. The Men's Garibaldi Infinity Ski Jacket is available for $413.00, reduced from $550.00. The Women’s Motionista Infinity Ski Jacket is priced at $394.00, down from $525.00. The Men's Legendary Insulated Ski Pants are available for $120.00, reduced from $200.00. The Women's Avanti Jacket is priced at $432.00, down from $575.00. The Women's Powderqueen Bib Pant is available for $150.00, reduced from $300.00. The Men's Alpha Infinity Insulated Ski Jacket is priced at $300.00, down from $600.00. The Women's Verbier Infinity Jacket is available for $563.00, reduced from $750.00. The Women’s Legendary Insulated Ski Pants are priced at $100.00, down from $200.00. The Men's Sogn Cargo Pants are available for $113.00, reduced from $225.00. The Women's Whitewall LIFALOFT™ 2.0 Jacket is priced at $188.00, down from $400.00. The Women’s Bellissimo 2 Ski Pants are available for $100.00, reduced from $200.00. These prices are subject to change and may vary depending on the ongoing sales and discounts. It's worth noting that Helly Hansen offers up to 50% off on their sale items.

FAQ

Is there a customer service contact for Helly Hansen?

The customer service contact for Helly Hansen can be reached via email at [email protected] or by phone at +1 71790099315. For inquiries concerning products or existing online transactions from their Online Shop, please visit their Contact Us page3. If you have warranty claims or product related questions, please visit their Warranty and Product Feedback page3. For washing instructions or to know more about how to apply the appropriate after care to your Helly Hansen product, please visit their Washing Instructions page3. You can also contact Helly Hansen Newport at 154 Thames St, Newport, RI, 02840 or by phone at (401) 849-66662. They are available during regular business hours (by phone 9am – 7 pm EST 7 days week) or via Live Chat6.

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